FAQ PAGE
What is Home Grown Store?
home grown store: noun. A specialty shop, a gallery of gifts, a collection of unique items designed to solve all your gift giving needs in one place.
How can I place an order?
Orders can be placed with or without creating a unique account with us. You can create a unique account with your own login and password. You can do this before shopping or at the time of checkout where an account will be created from the information requested. Next time you visit us, logging in will automatically recall your billing and shipping information. This allows us to provide a high level of security for your personal information, and for you to update billing and shipping and other info.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
We do not accept personal Checks.
Is my information secure?
We definitely understand this concern with shopping online. We have many measures in place to protect your data. Home Grown Store is committed to the complete privacy and security of your personal information. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the internet.
What is your privacy policy?
Home Grown Store will not share, sell or rent your personal data to any third parties – period.
Will I be charged sales tax?
Sales tax is charged to orders shipped in California only. Sales tax, if required, is applied at checkout.
When will my credit card be charged?
Your credit card will be charged at the time the order is shipped. Any back-orders are charged at time of shipping.
Do you accept checks or money orders?
No.
Can I cancel an order?
You may only cancel your order via telephone, or fax, before the order has shipped.
You may not cancel your order via email.
If the order has been processed and shipped, you cannot cancel the order. You can only return/exchange the order. You are responsible for the shipping costs to and from thehomegrownstore.com.
What if what I want is not available?
If you only order a single item on your order, and that single item order is on back order, it may take two to four weeks (or longer in certain cases) before another shipment arrives. When the shipment with the back ordered item arrives at our processing facility, we will then send the back ordered item.
In the event that an item on your order of multiple items is on back order, and all the other items on your order are in stock, thehomegrownstore.com will ship the items in stock and REMOVE the back order from your order. You will not be charged for the removed item.
If the back ordered item is still desired, please keep checking our website for the availability of the item you want, so that you can reorder the item.
(In some cases, at our discretion, when an item on your order is on back order, and the other items are in stock; thehomegrownstore.com may hold the complete order until the shipment for the back order item arrives, and then the complete order will be shipped.)
What are my shipping options?
Home Grown Store ships domestically using UPS, Fed Ex and USPS. The estimated shipping cost and delivery time will be displayed during checkout. Express options are also available to you at checkout. Shipping costs depend upon the method and option you choose.
When will my order ship?
In general, it may take approximately 24-48 hour business days to process an order before it is shipped by the shipping method chosen. However, in certain circumstances the time frame may be more or less than 24-48 hours.
Do you ship internationally?
At present thehomegrownstore.com does not ship to addresses outside of the U.S. and its territories (Puerto Rico, U.S. Virgin Islands and Guam).
Orders shipping to Hawaii or Alaska will have a surcharge added to cover additional costs and will be noted at checkout.
Can I track my order?
An email will be sent to you confirming your order, followed by a second email confirming shipment with a tracking number.
How do I return an item?
Home Grown Store gladly accepts returns or exchanges within the time frames and in accordance with the return policy set forth herein. Your account will be credited accordingly. Shipping and handling charges are non-refundable.
All orders have a 14 day return/exchange policy. The return/exchange must be date stamped within 14 days after shipped the item, not 14 days from the day the item was received. All items must include a receipt and have no signs of wear. In the event there are signs of use, return acceptance and/or full or partial refund will be at the discretion of Home Grown Store.
What if the product arrives damaged?
We at Home Grown Store take every effort to care, inspect and pack your order to ensure it arrives in good condition.
If by chance you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. Please keep the original item and all original packing materials.
Where are you located?
Home Grown Store is located in Mid-City Los Angeles @
5455 West Pico Blvd.
Los Angeles, Ca 90019
What are your store hours?
Wednesday – Friday 11-7
Saturday & Sunday 10-6
Monday & Tuesday closed
Pacific Standard Time
How do I contact Home Grown Store?
323.933.5400 phone
323.933.5420 fax
contactus@thehomegrownstore.com
Do you gift wrap? How much does it cost?
Yes we do. Depending on the size and shape of the gift we will either wrap in our gift bag with tissue and twine tied with our Home Grown Store logo or gift wrap in a box with brown Kraft paper tied with twine. Some larger items may not be able to be gift wrapped. We will try our best. We charge $3.50 for gift wrapping.